Shipping policy
Shipping Policy
Effective Date: 11.4.2024
Pre Order
Please note that shipping times may vary depending on the availability of the items in your order. For pre-order items, please allow 4-5 weeks for processing and shipping.
We will notify you with updates on your order status, and we appreciate your patience as we work to get your products to you as quickly as possible.
If you have any questions or concerns about your order, feel free to contact our customer support team.
Thank you for shopping with us!
1. Processing Time (When in stock)
Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Times (When in stock)
- Finland: 2-5 business days
- Other EU Countries: 3-7 business days
- United States: 5-12 business days
Shipping times may vary due to the carrier and external factors such as holidays or unforeseen delays.
3. Shipping Costs
We offer free shipping in Finland. For other locations, shipping costs will be calculated at checkout.
4. Customs and Duties
For orders shipped outside the EU, customs duties and taxes may apply. These fees are the responsibility of the customer and are not included in the purchase price.
5. Order Tracking
Once your order is shipped, you will receive an email containing a tracking number to monitor your shipment.
6. Delivery Issues
If you encounter any issues with your delivery, please reach out to us at support@aticity.com for assistance.
7. Returns and Exchanges
For details regarding our return and exchange policies, please refer to our Returns Policy.
8. Contact Us
For any questions regarding our shipping policy, please contact us at: support@aticity.com